Return Policy

Return Policy

Effective Date: June 19, 2024

At www.induskargha.com (the "Website"), operated by Lyngum Innovations Pvt. Ltd. ("Company," "we," "us," or "our"), we strive to ensure that you are completely satisfied with your purchase. If you receive a damaged or incorrect item, we offer a straightforward return policy to address such issues.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The item received is damaged.
• The item received is incorrect.

2. Return Window

You must initiate the return process within 7 days of receiving the item. Any requests for returns made after this 7-day period will not be accepted.

3. Return Process

3.1. Contact Customer Service

To initiate a return, please contact our customer service team at induskargha@gmail.com within 7 days of receiving your order. Provide the following information:

• Order number
• Reason for return (damaged or incorrect item)
• Photographs of the damaged or incorrect item

3.2. Return Authorization

Once we receive your return request, our customer service team will review the details and authorize the return if it meets our return criteria. You will receive an email with return instructions and a Return Merchandise Authorization (RMA) number.

3.3. Packing and Shipping the Return

Pack the item securely in its original packaging, including all accessories, tags, and documentation. Clearly write the RMA number on the outside of the package. Ship the package to the address provided in the return authorization email.

3.4. Return Shipping Costs

You will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the item reaches us safely.

4. Inspection and Refunds

Once we receive the returned item, we will inspect it to verify the damage or incorrect shipment. If the item meets our return criteria, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used or altered
• Items without the original packaging and accessories
• Items returned without authorization or an RMA number
• Items not purchased directly from www.induskargha.com

6. Exchanges

We do not offer direct exchanges. If you need a replacement for a damaged or incorrect item, please follow the return process and place a new order for the desired item.

7. Contact Information

If you have any questions or need assistance with the return process, please contact us at:

Lyngum Innovations Pvt. Ltd.
Email: induskargha@gmail.com
Phone: +91-9321278164

8. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes signifies your acceptance of the new policy.

By shopping on www.induskargha.com, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.